This document is aligned with the “Data Protection Notice” document, which contains a detailed description of data processing within the company’s specific processes (AI communication, CRM systems, client verification under anti-money laundering legislation, IP telephony). For complete information on these processes, please refer to the “Data Protection Notice” on our website.
Table of Contents
- Privacy Policy of VigoImmobilien GmbH
- Our Contact Details
- Responsibility for Information Published on the Website
- Scope of Application
- Legal Basis
- Rights of Website Visitors / Property Seekers / Prospective Clients / Property Providers
- Data Processing Security
- Retention Period
- Cookies
- Relationship to the “Data Protection Notice” Document
- Conclusion
1. Privacy Policy of VigoImmobilien GmbH
The activities of VigoImmobilien GmbH (hereinafter “VigoImmobilien”) relate to the sale, purchase, and rental of property and the provision of related services.
Our team has prepared this privacy statement to explain to you which personal data we, as a service provider (or our authorised processors), process within the scope of the above-mentioned activities, will process in future, and what legal options you have under the requirements of the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Austrian law.
Terms used herein are to be understood as gender-neutral.
2. Our Contact Details
Contact details of the responsible office:
VigoImmobilien GmbH
Bösendorferstrasse 1/1/18-19, 1010 Vienna, Austria
E-mail: [email protected]
3. Responsibility for Information Published on the Website
For the purposes of carrying out the activities of VigoImmobilien referred to in Article 1 of this Privacy Policy, texts, images, photographs, and videos protected by copyright are published on this website.
The use of texts, images, photographs, and videos from this site on third-party resources without indicating the source is unlawful.
Where this site contains links to other websites, we accept no responsibility for the information published on those sites.
If you have found information on this site that infringes copyright or whose content you consider objectionable, please contact us using the contact details set out in Article 2 of this Privacy Policy.
4. Scope of Application
This Privacy Policy applies to all personal data processed within VigoImmobilien, as well as to all personal data processed by companies engaged by VigoImmobilien (processors).
By personal data, we mean any information relating to an identified natural person. This may be, for example, your first and last name, postal address, e-mail address, date of birth, telephone number, as well as data on the use of our website.
The processing of personal data ensures that we are able to offer and provide our services, both online and offline. This Privacy Policy applies to all our online presences, social media, and e-mail, as well as to communication channels, including those using automated artificial intelligence systems (further details are set out in the “Data Protection Notice”).
5. Legal Basis
With regard to EU law, we refer to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). You can read the GDPR online at eur-lex.europa.eu.
With regard to national law, we rely on the Federal Act on the Protection of Individuals (Datenschutzgesetz — DSG) when processing personal data. You can read this Act at ris.bka.gv.at.
5.1 Conditions for Processing Your Personal Data
VigoImmobilien processes your data only where at least one of the following conditions applies:
- Consent (Art. 6(1)(a) GDPR): you have given us your consent to process data for a specific purpose. An example is the storage of data you have entered in a contact form, as well as consent to AI communication, as described in the “Data Protection Notice”.
- Contract (Art. 6(1)(b) GDPR): we process your data for the purpose of performing a contract or pre-contractual obligations with you. For example, if we conclude a sale and purchase agreement with you, we require personal information in advance.
- Legal obligation (Art. 6(1)(c) GDPR): where we are subject to a legal obligation, we process your data. This applies, in particular, to client verification under anti-money laundering legislation (AML/KYC), as well as the retention of invoices for accounting purposes.
- Legitimate interests (Art. 6(1)(f) GDPR): in the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we need to process certain data to ensure the secure and cost-effective operation of our website or to maintain service quality control.
6. Rights of Website Visitors / Property Seekers / Prospective Clients / Property Providers
6.1. Right to Information as to Whether We Process Data About You (Art. 15 GDPR)
If so, you have the right to obtain a copy of the data and to know the following information:
- the purpose for which we process it;
- the categories, i.e. the types of data being processed;
- who receives this data and, if data is transferred to third countries, how security can be guaranteed;
- how long the data will be retained;
- the existence of the right to rectification, erasure, or restriction of processing, and the right to object to processing;
- that you may lodge a complaint with the supervisory authority;
- the origin of the data, where we did not obtain it from you;
- whether profiling is carried out, i.e. whether data is automatically analysed to create a personal profile of you.
6.2. Right to Rectification (Art. 16 GDPR)
We are obliged to correct data if you discover errors.
6.3. Right to Erasure (Art. 17 GDPR)
You have the right to request the deletion of your data.
6.4. Right to Restriction of Processing (Art. 18 GDPR)
We may only store the data without further using it.
6.5. Right to Data Portability (Art. 20 GDPR)
We will provide you with your data in a commonly used format upon request.
6.6. Right to Object (Art. 21 GDPR)
Where the processing of your data is based on Art. 6(1)(e) (public interest, exercise of official authority) or Art. 6(1)(f) (legitimate interest), you may object to the processing. We will then promptly examine whether we can legally comply with this objection. Where data is used for direct marketing purposes, you may object to this type of processing at any time. We will then no longer use your data for direct marketing. Where data is used for profiling (for example, the automated A/B/C categorisation described in the “Data Protection Notice”), you may object to this type of processing at any time.
6.7. Right Not to Be Subject to a Decision Based Solely on Automated Processing (Art. 22 GDPR)
For example, profiling. As stated in the “Data Protection Notice”, VigoImmobilien does not make automated decisions that would produce legal effects concerning you or significantly affect you; final decisions are always made by a human.
6.8. Right to Lodge a Complaint (Art. 77 GDPR)
You may lodge a complaint with a data protection authority at any time if you believe that the processing of personal data infringes the GDPR.
If you believe that the processing of your data infringes data protection law, or that your data protection rights have otherwise been violated, you may complain to the supervisory authority. In Austria, the competent authority is the Austrian Data Protection Authority, whose website can be found at dsb.gv.at.
7. Data Processing Security
We have implemented both technical and organisational measures to protect personal data. Where possible, we encrypt or pseudonymise personal data. In this way, we make it as difficult as possible for third parties to derive personal information from our data.
8. Retention Period
As a general rule, we retain personal data only for as long as is absolutely necessary to provide our services. This means that we delete personal data as soon as the reason for processing it no longer applies. In some cases, we are legally obliged to retain certain data even after the original purpose has ceased to apply (for example, for accounting purposes or to comply with anti-money laundering legislation).
If you wish to have your data deleted or to withdraw your consent to processing, the data will be deleted as soon as possible, subject to the absence of any retention obligations. Specific retention periods for individual processes (AI communication, CRM, AML/KYC, IP telephony) are set out in the “Data Protection Notice”.
9. Cookies
9.1 What Are Cookies?
Every time you go online, you use a browser. Well-known browsers include Chrome, Safari, Firefox, and Microsoft Edge. Most websites store small text files in your browser. These files are called cookies. Our website uses cookies to store user data.
9.2 Why Do We Need Cookies?
Cookies store certain data about you, such as your language or personal page settings. When you reopen our site, your browser sends the user-related information back to our site. Thanks to cookies, our site offers you the settings you are accustomed to, and also allows us to analyse the effectiveness of our advertising and process enquiries submitted via forms on the site.
9.3 Cookie Lifespan
The lifespan of a cookie ranges from a few minutes to several years. Cookies are not software and do not contain viruses or other malicious programs. Cookies also cannot access other files on your device.
9.4 Categories of Cookies We Use
Our website uses the following categories of cookies:
| Category | Description and Purpose | Examples |
| Necessary (technical) | Provide essential website functionality (navigation, security, retaining form state). Do not require consent. | Session cookies, cookie banner settings cookie |
| Analytical / statistics | Collect anonymised information about website usage to improve its performance. | Google Analytics (_ga, _gid) |
| Marketing | Used to measure advertising effectiveness and display relevant ads. | Meta Pixel (Facebook/Instagram Ads) |
| Functional / lead tracking | Enable the transfer of enquiry form data to our lead processing and CRM systems (further details are set out in the “Data Protection Notice”). | CRM integration, lead tracking |
9.5 Example Cookie
Name: _ga
Value: GA1.2.1326744211.152112416388-9
Purpose: to distinguish website visitors
Lifespan: 2 years
9.6 Consent to the Use of Cookies
On your first visit to our website, you are presented with a cookie banner, where you may consent to the use of individual categories of cookies (analytical, marketing, functional) or decline them. Necessary (technical) cookies are used regardless of your consent, as the site cannot function correctly without them. You may change your cookie settings at any time via the relevant section of the website.
9.7 How to Delete Cookies
You decide for yourself how, and whether, you wish to use cookies. Regardless of which service or website the cookies originate from, you always have the option to delete, deactivate, or partially allow cookies through your browser settings (Chrome, Safari, Firefox, Microsoft Edge).
If you do not wish to use cookies at all, you can configure your browser to always notify you when a cookie is about to be set. This way, you can decide for each individual cookie whether to allow its use.
10. Relationship to the “Data Protection Notice” Document
This Privacy Policy describes the general principles of personal data processing by VigoImmobilien GmbH. A detailed description of specific data processing operations — in particular the use of artificial intelligence systems for communication (calls, e-mail, SMS, messaging apps), CRM systems (JustImmo, NetHunt), client verification under anti-money laundering legislation (AML/KYC), and IP telephony — is set out in the “Data Protection Notice” published on our website. Both documents should be read together as a single system of information regarding the processing of personal data by VigoImmobilien GmbH.
11. Conclusion
If you have any questions regarding data protection on our website, please contact us at [email protected]. The VigoImmobilien team values the trust of its clients and partners and takes the protection of personal data with full responsibility.